Our store offers free returns and exchanges within 30 days without any reason.
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Terms of Service

 

1. Introduction and Scope

Welcome to Nestplena (hereinafter referred to as “we” or “us”). These Terms of Service govern your use of our online store and outline your rights and responsibilities when purchasing products from us. By accessing or using our store, you agree to comply with these terms.

This agreement applies to all users in Australia.

2. User Accounts and Website Responsibilities

  • Creating an account is optional but may simplify order placement and tracking.

  • Users must provide accurate information when registering.

  • We are not liable for losses caused by incorrect account details or unauthorized access to accounts.

  • You are responsible for maintaining the confidentiality of your account credentials.

3. Product Information, Inventory, and Pricing

  • We strive to provide accurate product descriptions, images, and pricing.

  • Product availability may vary, and prices are subject to change without prior notice.

  • We reserve the right to correct any errors in pricing or product information.

4. Orders and Payment

  • Orders are confirmed after successful payment.

  • Accepted payment methods include credit and debit cards, including Visa, MasterCard, American Express, Discover, JCB, and others.

  • Payment must be completed before the order is processed.

  • Once payment is confirmed, an order confirmation email will be sent containing your order number and details.

5. Shipping Policy

  • Delivery Coverage: We deliver to all regions within Australia only; orders to other countries are not supported.

  • Shipping Fees: Orders of AUD 180 or less incur a flat fee of AUD 15.99. Orders over AUD 180 qualify for free shipping.

  • Processing Time: Orders are processed within 1-3 business days.

  • Delivery Time: Estimated shipping time is 7-15 business days after dispatch.

  • Carrier: UPS handles all shipments.

  • Cut-off Time: Orders placed before 6:00 PM (Australia/Sydney, AEST/AEDT), Monday to Friday, are processed the same day. Orders after 6:00 PM or on non-business days will be processed the next business day.

  • If you need more information, please refer to our: Shipping Policy.

6. Order Cancellation

  • 48-hour Policy: Orders can be canceled within 48 hours; we will process the cancellation immediately.

  • After 48 hours: For orders beyond 48 hours, we suggest waiting for delivery and using our return process for refunds.

  • Refunds for canceled orders will be processed using the original payment method within 1-3 business days.

  • If you need more information, please refer to our: Order Cancellation Policy.

7. Returns and Refunds

  • Return Period: Products may be returned within 30 days of receipt.

  • Eligible Conditions: Damaged appearance, quality issues, odors, severe color differences, incorrect items, or no reason.

  • Return Process:

    1. Contact us via email or phone with your order number, payment proof, reason, and photos/videos.

    2. Our team will review your request and provide a return address if approved.

    3. Ship the item back to the designated address and wait for receipt.

    4. Upon inspection, refunds will be arranged if conditions are met.

  • Exchange Process:

    1. Request an exchange with order details and supporting evidence.

    2. Receive approval and return instructions.

    3. Return the item to the specified address.

    4. Verified items will be replaced and shipped within 1-3 business days.

  • Return Labels: Approved returns will include a return label for tracking and proper handling.

  • Refunds: Processed within 1-3 business days after receipt confirmation; refunded to the original payment method (Visa, MasterCard, etc.).

  • Shipping Costs: Returns due to defects, damage, or incorrect items are covered by us. Returns without reason require the customer to bear shipping costs.

  • Liability: We are responsible for inspecting and processing all returns fairly and efficiently.

  • If you need more information, please refer to our: Refund Policy.

8. Privacy and Data Protection

  • We collect, process, and store your personal information according to our Privacy Policy.

  • Users have the right to access, modify, or delete their data according to applicable privacy regulations.

9. Dispute Resolution and Governing Law

  • All disputes shall be resolved under Australian law.

  • We encourage amicable resolution through our customer service channels before taking legal action.

10. Modifications to Terms of Service

  • We may update these terms at any time.

  • Changes will be effective upon posting on our store website.

  • Continued use of the store constitutes acceptance of the updated terms.

11. Limitation of Liability

  • We are not responsible for delays caused by courier services beyond our control.

  • We are not liable for indirect or incidental damages resulting from the use of the store.

  • Liability for any defective or lost products during shipping is limited to the value of the purchased product.

12. Intellectual Property

  • All content, logos, and materials on the store are owned or licensed by us.

  • Users may not reproduce, distribute, or use materials without prior permission.

13. Contact Information

For inquiries regarding orders, shipping, payments, or returns:

E-mail: assist@nestplena.com

Phone: +1 (917) 538-1458

Address: 4 WAGON TRAIL CT, SILVER SPRING, MD 20906, US

Opening Hours: Monday to Friday, 10:30 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)