Shopping Guide

 

Welcome to Nestplena (hereinafter referred to as “we” or “us”). This guide is designed to help you navigate our online store, from selecting products to completing your purchase, tracking your order, and managing returns or cancellations.

Browsing and Selecting Products

• Browse our store and select the items you wish to purchase.

• You can review product details, images, and descriptions before adding items to your shopping cart.

• Ensure that the quantity and options meet your requirements before proceeding to checkout.

Checkout and Payment Process

• After adding products to your cart, go to the checkout page.

• Enter your shipping information accurately to avoid delivery issues.

• Choose your payment method. We accept credit and debit cards including Visa, MasterCard, American Express, Discover, JCB, and others.

• Input your card details securely and confirm the payment.

• Once the payment is successfully processed, you will receive an order confirmation email with your order number, payment details, and shipping information.

Shipping Information

• Delivery Coverage: We deliver across all regions of Australia. Deliveries outside Australia are not supported.

• Shipping Fees: Orders over AUD 180 qualify for free shipping. Orders of AUD 180 or less are charged a flat shipping fee of AUD 15.99.

• Cut-off Time: Orders placed before 6:00 PM (Australia/Sydney, AEST/AEDT), Monday to Friday, are processed the same day. Orders after 6:00 PM or on non-business days are processed starting the next business day.

• Processing Time: Orders are typically processed within 1-3 business days.

• Estimated Delivery Time: Total delivery time is 7-15 business days from dispatch.

• Shipping Carrier: UPS handles all shipments.

• Order Tracking: After placing an order, you will receive an email with your order number and shipping information. You can track your order on our website by entering your email address or phone number and order number.

Return and Exchange Process

• Return Period: Returns or exchanges are allowed within 30 days after receiving the product.

• Eligible Conditions: Damaged items, quality issues, odors or severe color differences, incorrect items, and returns without specific reasons.

• Return Procedure:

  1. Contact our customer support via email or phone, providing your order number, payment proof, reason for return/exchange, and related photos or videos.

  2. If approved, we will notify you and provide the return address.

  3. Send the product back to the designated address and wait for our receipt.

  4. Once received and inspected, we will arrange a refund.

• Exchange Procedure:

  1. Contact us with order details and evidence.

  2. Receive approval and the return address.

  3. Send the item back.

  4. Upon verification, we will ship a replacement item within 1-3 business days.

• Refund Method: Refunds are returned to the same card used for payment (Visa, MasterCard). Refunds are expected within 1-3 business days, depending on the card issuer.

Order Cancellation Process

• Cancellation Window: Orders not yet shipped can be canceled within 48 hours.

• Process:

  1. Contact us via email or phone with your order number and payment details.

  2. We will review and confirm the cancellation.

  3. If approved, the payment will be refunded to your original payment method.

• Orders shipped or beyond 48 hours cannot be canceled immediately; in this case, return procedures apply after delivery.

Shopping Tips

• Review product details carefully before placing an order.

• Keep track of your order number and payment confirmation.

• Inspect products upon receipt and contact us promptly for any issues.

• Retain packaging and shipping labels for returns or exchanges.

Contact Us

For any questions regarding shopping, payments, returns, or shipping:

E-mail: assist@nestplena.com

Phone: +1 (917) 538-1458

Address: 4 WAGON TRAIL CT, SILVER SPRING, MD 20906, US

Opening Hours: Monday to Friday, 10:30 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)