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Shipping Policy

 

Delivery Coverage

Nestplena currently provides delivery services within Australia only. We ship to all states and territories across Australia.

At this time, international shipping outside Australia is not available.

Shipping Fees

Shipping costs are calculated based on the order total:

  • Orders exceeding AUD 180 qualify for free standard shipping.

  • Orders totaling AUD 180 or below are subject to a flat shipping fee of AUD 15.99.

Any applicable shipping charges will be clearly displayed at checkout before payment is completed.

Order Cut-Off Time

Orders submitted before 6:00 PM (Australia/Sydney, AEST/AEDT), Monday to Friday will begin processing on the same business day.

Orders placed after 6:00 PM, on weekends, or on public holidays will be processed on the next business day.

Processing Time

Orders are generally prepared and dispatched within 1–3 business days after payment confirmation.

Processing times may be extended during peak seasons, promotional periods, or due to unforeseen circumstances.

Estimated Delivery Time

After dispatch, the estimated delivery timeframe is 7–15 business days, depending on the destination and courier operations.

Please note that delivery times are estimates and may vary due to external factors such as weather conditions, carrier delays, or regional logistics limitations.

Shipping Carrier

All orders are shipped via UPS to ensure secure and trackable delivery.

Once dispatched, a tracking number will be provided so you can monitor the progress of your shipment.

Order Tracking

After your order is confirmed, you will receive an email containing:

  • Order number

  • Payment confirmation

  • Shipping details and tracking information

You may also track your order through the “Order Tracking” section on our website by entering your order number along with your registered email address or phone number.

Shipping Responsibility And Liability

  • Damaged Or Lost Items: If your order is damaged or lost during transit, please contact customer support promptly. We will investigate the issue and provide an appropriate resolution in accordance with carrier policies.

  • Order Modifications Or Cancellations: Requests to modify shipping details or cancel an order must be submitted as soon as possible. Once the order has been processed or dispatched, changes may no longer be possible.

  • Address Accuracy: Customers are responsible for providing complete and accurate shipping information at checkout. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

Delivery Upon Receipt

Upon receiving your package, please:

  • Inspect the outer packaging for visible damage before opening.

  • Report any shipping damage to customer support immediately.

  • Sign for the parcel if required by the courier.

  • Keep the shipping label and packaging materials until the product has been fully inspected.

Contact Us

For shipping inquiries or assistance:

E-mail: assist@nestplena.com

Phone: +1 (917) 538-1458

Address: 4 WAGON TRAIL CT, SILVER SPRING, MD 20906, US

Opening Hours: Monday to Friday, 10:30 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)