Refund Policy

 

At Nestplena, we are committed to providing high-quality products and a reliable shopping experience. If you are not fully satisfied with your purchase, you may request a return or exchange according to the policy outlined below.

Return And Exchange Period

Customers may submit a return or exchange request within 30 calendar days from the date of delivery. Requests received after this period may not be eligible for processing.

Conditions For Returns And Exchanges

We accept return or exchange requests under the following circumstances:

• The product was damaged during transportation.

• The item has manufacturing defects or performance issues that affect normal use.

• The product has strong odors, significant color differences, or other obvious quality concerns.

• The item received does not match the product description or order details.

• Returns without specific reasons are accepted in accordance with our store policy.

To be eligible, items must be unused, in their original condition, and returned with original packaging and accessories unless the return is due to damage or defect.

How To Request A Return

To initiate a return, please contact our customer support team via email or phone. Provide the following information:

• Order number

• Proof of payment

• Reason for return

• Clear photos or videos showing the issue

After reviewing your request, we will notify you of the approval status. If approved, we will provide detailed return instructions along with the designated return address.

Please do not send products back without prior authorization, as unauthorized returns may not be processed.

How To Request An Exchange

If you prefer an exchange, please contact customer support with the same required details listed above. Once approved, you will receive return instructions.

After we receive and inspect the returned item, and if the issue is confirmed, a replacement product will be shipped to your address within 1–3 business days.

Refund Policy

Refunds will be issued to the original payment method used at checkout (such as Visa or MasterCard).

After the returned item has been received and inspected, approved refunds will be processed promptly. Depending on your card issuer or financial institution, funds typically appear within 1–3 business days, though processing times may vary.

If you have not received your refund after this period, please contact your payment provider first. If further assistance is needed, our support team will be happy to help.

Return Shipping And Labels

For approved returns, we will provide a return shipping label when applicable to ensure accurate tracking and delivery.

Customers are responsible for securely packaging the item and attaching the provided return label clearly to the parcel.

Shipping Costs Responsibility

• If the return is due to product defects, damage, incorrect items, or quality-related issues, the return shipping cost will be covered by us.

• If the return is requested without a specific reason, the customer is responsible for the return shipping fee.

Original shipping fees (if any) are non-refundable unless the return is due to our error.

Liability And Additional Information

We are responsible for ensuring product quality and proper packaging before shipment. However, we are not liable for delivery delays, customs clearance issues, or courier-related disruptions beyond our control.

We aim to resolve all return and exchange matters fairly, transparently, and in compliance with applicable consumer protection regulations.

Contact Us

For any return or exchange inquiries:

E-mail: assist@nestplena.com

Phone: +1 (917) 538-1458

Address: 4 WAGON TRAIL CT, SILVER SPRING, MD 20906, US

Opening Hours: Monday to Friday, 10:30 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)