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Privacy Policy

 

1. Scope Of This Policy

This Privacy Policy applies to all visitors, customers, and users who access or interact with the Nestplena online store. It describes how personal information is collected, used, disclosed, stored, and safeguarded when you browse our website, place orders, or communicate with us.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect And Cookies

We may collect personal information that you voluntarily provide when you:

  • Place an order

  • Create an account

  • Subscribe to newsletters

  • Contact customer support

  • Participate in promotions or surveys

The information collected may include your name, billing and shipping address, email address, phone number, and payment-related details.

We also use cookies and similar tracking technologies to:

  • Ensure proper website functionality

  • Improve user experience

  • Analyze traffic and performance

  • Remember user preferences

Cookies are activated only with user awareness and consent where required by applicable laws. You may adjust your browser settings to refuse or delete cookies; however, certain features of the website may not function properly if cookies are disabled.

3. How We Use And Share Information

Personal data is processed for legitimate business purposes, including:

  • Processing and fulfilling orders

  • Managing payments and deliveries

  • Providing customer service

  • Sending order confirmations and service-related communications

  • Improving website functionality and security

We may share necessary information with trusted third-party service providers, such as payment processors, logistics partners, IT service providers, and marketing platforms, strictly for operational purposes.

We do not sell, rent, or trade personal information to third parties for independent marketing purposes.

4. Data Storage And Security

Personal information is stored using secure systems protected by encryption, restricted access controls, and monitoring procedures.

We implement appropriate technical and organizational safeguards to prevent unauthorized access, disclosure, alteration, or destruction of personal data.

Data is retained only for as long as necessary to fulfill contractual obligations, resolve disputes, enforce agreements, or comply with legal requirements.

5. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Request access to your personal information

  • Correct inaccurate or incomplete data

  • Request deletion of your data where legally permitted

  • Withdraw previously given consent

  • Object to certain data processing activities, including direct marketing

  • Request a copy of your data in a portable format

To exercise your rights, please contact our customer support team.

6. Legal Basis For Data Processing

For users located in the European Economic Area (EEA), personal data is processed based on the following legal grounds:

  • Performance Of A Contract: To fulfill orders and provide purchased products or services.

  • Consent: For marketing emails, promotional messages, and non-essential cookies.

  • Legal Obligations: To comply with tax, accounting, and regulatory requirements.

  • Legitimate Interests: To improve services, maintain platform security, detect fraud, and enhance user experience.

7. Additional Information

  • Communications: We will only use your contact information to respond to inquiries, provide order-related updates, or send marketing communications where consent has been given.

  • Security Reviews: Regular system monitoring, security assessments, and updates are conducted to maintain data protection standards.

  • Website Optimization: We may analyze aggregated usage data to improve navigation, checkout processes, and overall site performance. Such analysis does not involve selling personal information.

  • Data Retention: Personal information is retained only for the period necessary to complete transactions and comply with applicable laws. After this period, data is securely deleted or anonymized.

8. Contact Us

If you have questions or wish to exercise your rights under this Privacy Policy:

E-mail: assist@nestplena.com

Phone: +1 (917) 538-1458

Address: 4 WAGON TRAIL CT, SILVER SPRING, MD 20906, US

Opening Hours: Monday to Friday, 10:30 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)